Services

ZG SERVICE

Smiling service, real-time follow-up, focus on professionalism, peace of mind, from the perspective of customers, attach importance to long-term cooperation.

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PRE-SALE SERVICE

Keep in touch with us through multiple channels

Respond in time


  • Find us through multiple channels, including phone, mobile, email, messaging, Skype, WhatsApp, website, Linkedin and Facebook, etc. Each channel provides different content to help you better understand us.

  • 7*24 hours online, super fast response.

  • ZG provides you with one-to-one services, such as Skype, WhatsApp 365 * 24 online. The email will be replied within 8 hours.

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PRE-SALE SERVICE

Professional technical support and program planning


  • Selection of conventional products, providing professional technical support and cost-saving suggestions

  • Special purpose (large size/high temperature/high pressure/high corrosiveness/other extreme conditions) product technical support, product selection

  • Project procurement plan planning

  • Non-standard valve customized technical support and program planning

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IN-SALE SERVICE

Professional global supply


  • ZG Group provides professional global valve supply services. Whether it is ZG brand products or OEM products, there are convenient ways to purchase them, and they can be delivered to customers with peace of mind.

  • ZG has a mature product design and production department, complete molds and raw material reserves, and strictly abides by API/BS/DIN/JIS/SABS and other design standards for production and testing

  • ZG is familiar with policies, laws and regulations of many countries, can provide CO/From E and other government documents, and can provide various types of customs clearance documents/certificates/inspection reports ISO/CE/WRAS/SGS/CoC/GOST/SABER/PVoC/VOC /MSDS /REACH etc.

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IN-SALE SERVICE

Professional global supply


  • Multiple flexible trading methods (FOB CFR CIF DDP)

  • Multiple flexible payment methods TT/PAYPAL/Western Union/LC

  • Through flexible transportation methods (sea, air, and land transportation, China-Europe Express International Express), ZG products can reach most of the world's ports and inland, and provide you with the preferential freight discounts that ZG has as a major global freight customer, and the transportation progress Report.

  • Perfect and reliable shock-absorbing and waterproof packaging, carton/wooden box/metal box/full cabinet packaging that meets international trade inspection and quarantine standards.

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IN-SALE SERVICE

Quality, Testing, Delivery, Every Step Report 


  • During the order process, production, business, follow-up, follow up the production process, let you know the progress of each production through photos/videos

  • For large-scale projects or special products, technicians will be online throughout the process to provide technical support and solve problems in time

  • Advanced lean production arrangements and delivery management to ensure product quality and on-time delivery

  • The data, videos and pictures of the factory inspection are kept on file to ensure product traceability and steadily improving quality

  • Strict quality inspection (according to product type and pressure, you can choose pressure test, appearance, material, X-ray flaw detection/staining flaw detection and other testing methods), and accept third-party inspections such as SGS/BV

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AFTER-SALES SERVICE

Provide perfect guarantee for the whole life cycle of the product


  • If the product has quality problems in normal use within 18 months from the date of delivery or 12 months after the product is installed (whichever comes first), we will provide customers with quality assurance services.

  • E-mail and telephone inquiries will be provided during the entire process of booking, leaving the warehouse, returning to the warehouse, and arriving at the warehouse.

  • Establish a complete after-sales file for each customer to achieve the full life cycle of the product, complete accessory provision, technical and product support.

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BUILD YOUR BRAND

Realize dreams, wealth and win-win


  • Professional brand foundry, ZG has a wealth of experience in processing for international brands of valves, and can carry out product design, mold customization, technical standard verification, LOGO casting, quality inspection and other tasks according to customer requirements. The material, production process, valve appearance, spraying and details of ZG products are all strictly controlled by quality, which can meet the brand's individualization and consistency requirements.

  • Customer brand customization: You only need one idea, ZG can provide a full set of valve brand services, from logo design, to trademark registration, product mold creation, product customization production, unique packaging of your brand, anti-counterfeiting and traceability, all for you .

  • ZG brand distribution: ZG provides a full range of support for all brand distributors, such as image authorization, brand materials, advertising, customer resources, distribution rebates, etc.

INQUIRY ONLINE

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ZG VALVE has been producing and exporting butterfly valves, valves and check valves for over 15 years. With the best quality and service beyond expectations, it has won the trust of countless customers around the world!

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